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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 3	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q376-Q381):

NEW QUESTION # 376
A user is attempting to connect a USB-C equipped laptop to an external hard drive and a monitor simultaneously using a single USB-C port.
What feature must the USB-C port on the laptop have to support both these peripherals simultaneously?

A. Power Delivery
B. Alternate Mode
C. Dual Role Power
D. USB On-The-Go

Answer: B

Explanation:
Correct Answer. B. Alternate Mode USB-C ports with Alternate Mode functionality allow for transporting non-USB signals such as video (DisplayPort, HDMI). For a user to connect both an external hard drive and a monitor to the same USB-C port, the port must support Alternate Mode to handle the video output to the monitor while managing data transfer to and from the hard drive.
Option A is incorrect because Power Delivery relates to charging capabilities and does not by itself support video or data transfer functions needed for monitor and hard drive connectivity.
Option C is incorrect because Dual Role Power pertains to the ability of the port to supply and receive power but does not include data or video signal capabilities.
Option D is incorrect because USB On-The-Go is designed to allow USB devices like tablets and smartphones to act as a host, which is not relevant to this scenario involving a laptop.

NEW QUESTION # 377
A network technician suspects that there is an issue with the routing path taken by packets from a corporate workstation to an external web server.
Which command should the technician use to identify the path and potential hops causing delays?

A. ping www.example.com
B. netstat -r
C. tracert www.example.com
D. ipconfig /all

Answer: C

Explanation:
Correct Answer. B. tracert www.example.com The tracert (or traceroute on Unix/Linux systems) command is used to determine the route packets take to reach a specific destination across an IP network, showing each hop and the time taken to reach it.
Option A is incorrect. While ping can confirm reachability and measure round-trip time, it does not show the path that packets take.
Option C is incorrect. ipconfig /all provides configuration details about network interfaces, not routing paths or network performance.
Option D is incorrect. netstat -r displays the routing table, which shows possible paths but does not trace the actual route used for a specific destination.

NEW QUESTION # 378
A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.
Which tool should IT support recommend for seamless integration and mapping?

A. Amazon DataSync
B. AWS Command Line Interface (CLI)
C. AWS Storage Gateway
D. Amazon S3 File Gateway

Answer: C

Explanation:
AWS Storage Gateway allows for the seamless integration of Amazon S3 buckets with on- premises environments by enabling users to connect and map cloud storage as a network drive.
This facilitates straightforward access to cloud storage using familiar file- based interfaces.
Option A is incorrect because the AWS CLI is powerful for management tasks but does not facilitate the mapping of S3 buckets as network drives.
Option B is incorrect because while it could potentially be used for a similar function, S3 File Gateway is not as comprehensive in integrating S3 with on-premises file systems compared to Storage Gateway.
Option D is incorrect because Amazon DataSync is primarily used for data transfer between on- premises storage and AWS and does not support direct mapping as a network drive.

NEW QUESTION # 379
During a routine audit, a technician discovers that PII data is stored on an unsecured server.
What is the most appropriate first action?

A. Transfer the PII to a secure server immediately
B. Assess whether anyone accessed the data recently
C. Encrypt the data on the current server
D. Notify the compliance team immediately

Answer: D

Explanation:
Correct Answer. C. Notify the compliance team immediately Notifying the compliance team allows for a coordinated response to the issue, ensuring that all aspects of the breach, including potential legal ramifications, are properly managed.
Option A is incorrect because simply transferring the data does not address potential breaches that may have already occurred.
Option B is incorrect because encryption should be part of a broader set of actions coordinated by compliance.
Option D is incorrect as it is a subsequent action that should follow after notifying the compliance team.

NEW QUESTION # 380
What is the primary role of a hypervisor in a virtualized environment?

A. To create and manage virtual machines
B. To manage network traffic between virtual machines
C. To facilitate communication between different data storage devices
D. To increase the physical memory available to the server

Answer: A

Explanation:
Correct Answer. C. To create and manage virtual machines The hypervisor's main function is to create and manage virtual machines by abstracting the hardware resources of the physical server and allocating them to each virtual machine as needed.
Option A is incorrect because managing network traffic between virtual machines is typically the role of virtual switches within or connected to the hypervisor, not the primary role of the hypervisor itself.
Option B is incorrect because facilitating communication between different storage devices is generally managed by the operating system or dedicated storage controllers, not the hypervisor.
Option D is incorrect because the hypervisor does not increase physical memory; it allocates existing physical resources among virtual machines.

NEW QUESTION # 381
......

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Test 100-140 Objectives Pdf | Pass 100-140 Test

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